TERMS & CONDITIONS
Resolute Initiative Ltd
1. Overview
These Terms & Conditions (“Terms”) govern all services provided by Resolute Initiative Ltd (“Resolute Initiative”, “we”, “us”, or “our”), including personal security, close protection, surveillance, consultancy, and associated risk management services.
By engaging our services, signing a quotation, or instructing us to proceed, the client (“you”, “your”, or “the Client”) agrees to be bound by these Terms.
If you do not agree, you must not engage or use our services.
2. Company Details & Scope
Resolute Initiative Ltd is a UK-registered company specialising in executive and family protection, residential and travel security, event security, surveillance, cyber and intelligence advisory, and bespoke protective services for high-net-worth individuals, corporate executives, and public figures.
The scope of services, deliverables, and associated fees are set out in the relevant quotation, proposal, or service agreement (“Engagement Document”). These Terms apply to all services unless otherwise agreed in writing.
3. Engagement, Acceptance & Variations
Quotations and proposals are valid for the period stated within them.
A binding contract is formed upon written or verbal acceptance, deposit payment, or commencement of service.
Any variation, extension, or modification must be agreed in writing and may affect the cost, duration, and scope.
Resolute Initiative reserves the right to withdraw or refuse services where circumstances present unacceptable risk, illegality, or reputational harm.
4. Client Responsibilities
The Client must provide accurate and complete information relevant to the engagement and disclose all circumstances that may affect operational safety.
The Client must not request or direct any act that could contravene UK law or professional licensing regulations.
The Client remains responsible for the conduct of their guests, employees, or family members during an engagement.
Where operational intelligence, access, or data are provided, the Client confirms they have lawful authority to do so.
The Client agrees to follow all reasonable instructions from Resolute Initiative personnel regarding safety or operational decisions.
5. Fees, Invoicing & Payment
Fees are as stated in the applicable quotation, proposal, or service agreement and are exclusive of VAT unless otherwise stated.
Full payment is required no later than seven (7) days prior to the deployment of any agent, team, or commencement of operational duties.
Services will not be scheduled, confirmed, or commence until cleared funds have been received in full.
Invoices for ongoing or extended operations must be settled in advance of each operational period unless otherwise agreed in writing.
Late or non-payment may result in immediate suspension or cancellation of services, with any deposits or prepayments forfeited.
Additional costs resulting from last-minute changes, extensions, travel, accommodation, or operational adjustments will be charged to the Client.
All payments must be made in GBP to the bank account specified on the invoice unless alternative arrangements are agreed in writing.
Deposits, once paid, are non-refundable as they secure agent allocation, planning time, and operational readiness.
6. Confidentiality & Discretion
Both parties shall treat all information obtained during the engagement as strictly confidential.
Resolute Initiative guarantees complete discretion in all matters relating to the Client’s identity, movements, and security arrangements.
Confidential information will not be disclosed except where required by law or with prior written consent.
All personnel and subcontractors are bound by robust confidentiality and non-disclosure agreements.
7. Data Protection
Both parties shall comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Details of how we process and protect personal data are set out in our Privacy Policy, available on request or via our website.
8. Operational Conduct
All operations are conducted to professional, lawful, and ethical standards.
We reserve the right to alter or withdraw personnel, vehicles, or equipment if safety, legality, or operational integrity could be compromised.
Decisions regarding immediate safety, evacuation, or tactical response rest with Resolute Initiative’s operational lead.
The Client acknowledges that unpredictable environmental or third-party factors may affect operational performance and outcomes.
9. Intellectual Property
Any operational plans, security reports, risk assessments, or materials produced by us remain the intellectual property of Resolute Initiative Ltd, unless otherwise agreed.
The Client is granted a non-exclusive, non-transferable licence to use such materials solely for their internal use or as agreed in writing.
10. Warranties & Disclaimers
Resolute Initiative will exercise all reasonable skill, care, and diligence in the delivery of services.
However, no security service can guarantee absolute safety, the prevention of threat, or the elimination of all risks.
Services are provided “as is,” without warranty that loss, injury, or damage will not occur.
All implied warranties are excluded to the fullest extent permitted by law.
11. Liability Waiver
The Client acknowledges that the nature of security and close protection work inherently involves risk, including potential injury, confrontation, or third-party actions beyond our control.
The Client agrees that Resolute Initiative Ltd, its officers, employees, agents, and subcontractors shall not be liablefor any injury, death, loss, or damage (whether direct, indirect, or consequential) arising from:
Unforeseeable incidents, attacks, or third-party criminal acts;
Client refusal to follow security advice or protocols;
Acts of God, mechanical failure, traffic delays, or unavoidable hazards;
Actions taken in good faith to protect life, property, or safety.
The Client agrees to release, indemnify, and hold harmless Resolute Initiative Ltd and its personnel from all claims, liabilities, or damages, except where directly caused by gross negligence or wilful misconduct.
The Client understands that personal safety cannot be absolutely guaranteed, and accepts responsibility for decisions that affect their own risk exposure.
12. Limitation of Liability
Our total aggregate liability for any claim arising out of an engagement shall be limited to the total fees paid for that engagement.
We exclude liability for any indirect, special, or consequential loss, including loss of profits, opportunity, or reputation.
We are not liable for any act or omission caused by factors beyond our reasonable control, including Client misrepresentation, force majeure, or third-party behaviour.
13. Indemnity
The Client agrees to indemnify and hold harmless Resolute Initiative Ltd against all claims, losses, damages, or expenses arising from:
Client misuse of our services or deliverables;
False, misleading, or withheld information provided by the Client;
Client failure to comply with laws, regulations, or venue requirements;
Third-party claims resulting from Client actions during any engagement.
14. Subcontracting
We may engage trusted and vetted subcontractors or affiliates to perform parts of the service.
Resolute Initiative remains responsible for their conduct, confidentiality, and adherence to our professional standards.
15. Suspension & Termination
Either party may terminate the engagement per the written agreement or by mutual consent.
We may suspend or terminate services immediately if the Client fails to pay, breaches these Terms, or endangers staff safety.
Upon termination, all fees for work performed or expenses incurred up to the termination date become immediately payable.
All company property, uniforms, and equipment must be returned upon request or termination.
16. Force Majeure
Neither party shall be liable for delay or failure caused by events beyond reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, or government action.
The affected party will notify the other promptly and take all reasonable steps to mitigate the effects.
17. Compliance with Law
Both parties shall comply with all applicable UK and international laws, licensing, export controls, and sanctions regulations.
Resolute Initiative reserves the right to withdraw from any engagement that would breach such obligations or compromise our professional integrity.
18. Notices
All notices must be sent to the contact addresses stated in the Engagement Document or by email to an authorised company representative.
Electronic notices are deemed effective upon sending.
19. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
20. Miscellaneous
If any provision of these Terms is found invalid or unenforceable, it shall be severed without affecting the remainder.
No waiver of any right shall constitute a waiver of any future right.
These Terms supersede all prior agreements or understandings relating to their subject matter.
Nothing in these Terms confers any rights on third parties unless expressly stated.
Contact
ResoluteOps Ltd
30 Netherhall Road, Baildon, BD176QE
Email: contact@resoluteops.com[info@yourdomain.example]
Company registration number: 16625816